1.  What types of products do you manufacture?

We specialize in manufacturing a wide range of home goods, including springless mattresses, mattress toppers and sleep pads, pillows of all sizes and fill amount, cushions, some upholstered furniture, comforters and other soft goods. We also offer custom designs to meet unique specifications and needs.

2. What materials do you use in your products?

We prioritize premium, natural fibers and sustainable materials. Our offerings include cotton and organic cotton, wool, latex, and foam.

3. Can you create custom products based on our designs?

Absolutely! We work closely with designers and brands to bring their custom visions to life. Whether you need unique pillow sizes, nook cushions, or large-scale sculptural creations, our team can make it happen. If interested in a custom project please contact us:  hellow@oregonfibermill.com

4. What is your minimum order quantity (MOQ)?

OnFM has low to no MOQ however it varies depending on the product and whether you are ordering OnFM branded products for wholesale, whitelabeling your own products or placing a custom order. Please see the specific pages of the type of order for full MOQ information. 

5. How long does it take to complete an order?

Lead times depend on the complexity and volume of the order. Typically, production takes between 1 to 3 weeks from order confirmation of stock items. Custom lead times are typically 4 to 8 weeks after the design and receipt of the deposit. We strive to meet your deadlines and will provide an estimated delivery date upon order confirmation.

6. Do you offer eco-friendly and sustainable options?

Yes, sustainability is at the core of our operations. We offer a range of eco-friendly and sustainable materials and processes, including organic fibers and environmentally responsible manufacturing practices such as zero-waste material 

7. What are your quality control measures?

We maintain strict quality control procedures and efficiency checkpoints at every stage of production. Our team of experts inspects materials, processes, and finished products to ensure they meet our high standards of quality and craftsmanship, ensuring you receive what you ordered.

9. How do I start manufacturing with OnFM?

Contact our team with your requirements and design specifications. We will distinguish which of our 3 tracks is the best fit: Wholesale OnFM-branded stock products, White Label products created with your company's logo and materials, and Custom projects. From there we will usher you through the unique stages of the track that best compliments your company’s needs. 

10. What payment methods do you accept?

We accept various payment methods, including bank transfers, credit cards, and other secure payment options. Payment terms will be discussed and agreed upon during the order confirmation process.

11. Do you provide samples?

Yes, we offer sample products to help you assess the quality and fit of our materials and craftsmanship. Contact us to request samples and discuss any specific needs.

12. Can you handle large-scale production runs?

Yes, we have the capacity and expertise to manage large-scale production runs while maintaining high quality and consistency. Let us know your requirements, and we’ll ensure your project is completed to your satisfaction.

For any additional questions or to discuss your specific needs, please contact our customer service team —we’re here to help!