No Minimum Order Quantities.

No minimum order quantities for wholesale or private label —order just what you need. The more you order, the better the price gets.

Payment Terms:

Payment Due at time of pickup or prior to shipment
Payment is due at the time of pickup or before shipment, unless we’ve agreed on other terms in writing. This helps us ensure smooth and timely service for you.

Accepted payment methods
We accept payments via bank transfer, credit card, or other methods we've agreed upon. Please make sure payment is completed in advance to avoid any delays with your order.

Late payment
If a payment is delayed, we may need to apply a small late fee or interest as outlined in the invoice. We’ll do our best to avoid this, but please remember that shipments or pickups will only occur once payment is received.

Invoice disputes
If you notice any discrepancies on your invoice, please let us know within 10 business days so we can address it. After this period, we’ll assume the invoice is accurate and payment is due.

Currency
Payments should be made in the agreed currency. If payment is made in a different currency, additional conversion fees may apply.

Ownership of goods
Please note that ownership of the goods will transfer to you only once full payment has been received and cleared.

Fine Print On All Products:

All springless mattresses and mats range in thickness once they are built and tufted. The variance is apx. 1” and they compress apx. 1-2 additional inches with ongoing use over time. Springless Mattresses last between 8 to 15 years, depending on how well they are maintained. Covering with a natural fiber mattress pad will protect it from moisture, soil and general wear. A quality mattress pad can double your mattress's life. Keep an eye out for our colorful mattress covers, coming soon!

• No chemicals, synthetic ingredients or chemical fire retardants.
• Mattresses require occasional flipping and rotating so they wear evenly.
• See care instructions for maintenance guidelines.
• Hand-crafted from the finest materials in Portland, OR.
• No returns

Shipping Policies:

Estimating shipping costs can be challenging, and our system may occasionally be incorrect. Please contact us with any shipping questions and we will flag it for audit. We will issue a credit if the actual shipping cost is less than what you paid. If the actual cost is over 10% higher, we will seek your approval before charging the extra amount. For shipping quotes outside the continental USA, please contact us. Shipping will be reconciled monthly and credits or adjusted shipping charges will be calculated and shared via email. Additionally, we are happy to keep a UPS account info on file for your orders so that all shipping costs are passed through your account. 

Some items ship within a few days, while others are made to order. Lead times are typically listed on product pages; contact us if timing is critical. During the holiday season and when there are inclement weather episodes, expect potential delays. Inventory and production backlogs fluctuate as well, so contact us for specific availability or potential delays if you have a hard deadline. We will notify you promptly if an item is backordered after you place an order.

Inspect all packages upon receipt and note any damage on the shipping documents. Report any damage within three workdays to ensure eligibility for a refund and save all damaged merchandise and packaging for inspection. Refusing deliveries without authorization may incur fees or forfeiture of refunds.

Return Policies:

OnFM products are non-returnable by nature since they are similar to a hygiene product and subject to the intimate areas of one’s home. Authorized returns must be unused, undamaged, and unlaundered and are subject to refusal. Refunds may be subject to shipping and restocking fees. Return shipping costs are the customer's responsibility unless authorization is obtained from OnFM. Please contact us if you feel you would like to begin the return authorization process.